Medical Appointments Clerk

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We are looking for a Medical Appointments Clerk for an opportunity at Nellis Air Force Base in Las Vegas Valley, Nevada. The MAC will provide management, tools, supplies, equipment, and labor necessary to provide operate and maintain Urology, Pediatrics, Women’s Health/ OBGYN Clinic.

Key Duties and Responsibilities:

  • Schedules medical appointments and determines patient eligibility for services from
  • phone calls secured messaging or other methods used for appointment requests.
  • Maintains appointment schedules using a Government computer system.
  • Validates eligibility through appropriate booking.
  • Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
  • Validates basic patient demographic information prior to booking appointment for patients.
  • Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
  • Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
  • May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
  • If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.


  • High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
  • A fully qualified typist with a minimum of 50 WPM is required.
  • General knowledge how to use standard office equipment such as personal computers, copiers, fax machines, and telephone systems.
  • At least 6 months of experience in office setting.

Work Hours

  • Monday to Friday
  • 7:30 am to 4:30 pm  
  • No overtime
  • No weekends
  • No holidays
  • No call

Location: Nellis AFB, NV
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